How do I request an official transcript?
Answer: Official transcripts can be requested through the Alumni Portal and are typically delivered within 1-2 business days.
Help Center
Frequently Asked Questions
Answers for students, alumni, faculty, and staff across Alumni Services, IT, the Registrar's Office, Graduate Schools, and university events.
Alumni Services
Support for Zoomly University graduates and members of the Alumni Association.
How do I update my alumni contact information?
Answer: Log into the Alumni Portal and select "Update My Profile" to change your address, phone number, or email.
Can alumni still use their Zoomly email account?
Answer: Alumni retain access to their Zoomly email account for one year after graduation. After that, access is automatically disabled.
How can I donate to Zoomly University?
Answer: Donations can be made online through the Alumni & Development Office website. Gifts may be designated to scholarships, athletics, or academic programs.
How do I join the Alumni Association?
Answer: All graduates automatically become members of the Zoomly Alumni Association at no cost.
Are alumni eligible for career services?
Answer: Yes. Alumni have lifetime access to the Career Development Center, including resume reviews and job postings.
How do I obtain proof of graduation?
Answer: Verification requests can be submitted through the Registrar's Office portal.
Does Zoomly University offer alumni discounts?
Answer: Alumni receive discounts on continuing education courses, university events, and bookstore purchases.
IT Self-Service
Technology help for Zoomly University students, faculty, and staff.
How do I connect to campus Wi-Fi?
Answer: Students, faculty, and staff should connect to the "Zoomly-Secure" wireless network using their university credentials.
What is the guest Wi-Fi SSID?
Answer: Visitors should connect to "Zoomly-Guest" and complete the guest registration process.
My password expired. How do I reset it?
Answer: Visit password.zoomly.edu and follow the self-service password reset instructions.
How do I access Microsoft 365?
Answer: Go to portal.office.com and sign in using your Zoomly University email address and password.
What Microsoft 365 applications are included?
Answer: Students receive access to Outlook, Word, Excel, PowerPoint, OneDrive, Teams, and OneNote.
How do I install Microsoft Office on my laptop?
Answer: Sign into the Microsoft 365 portal and select "Install Apps" to download Office.
How do I connect to the university VPN?
Answer: Download the Zoomly Secure VPN client from it.zoomly.edu/vpn and log in with your university credentials.
When should I use the VPN?
Answer: The VPN is required when accessing certain university systems from off campus.
My Duo MFA is not working. What should I do?
Answer: Contact the IT Help Desk or use a registered backup authentication method.
How do I submit an IT support ticket?
Answer: Visit help.zoomly.edu and select "Create a Support Request."
What are the Help Desk hours?
Answer: The IT Help Desk is available Monday through Friday from 7:00 AM to 8:00 PM.
Is there a software catalog available?
Answer: Yes. Approved software can be downloaded through the Software Center portal.
Registrar's Office
Registration, records, and enrollment services for current students.
How do I register for classes?
Answer: Students can register through the Student Information System during their assigned registration period.
When is the last day to add a class?
Answer: Courses may be added during the first week of each semester.
How do I withdraw from a course?
Answer: Withdrawals can be completed through the Student Portal before the published deadline.
How do I change my major?
Answer: Students should submit a Change of Major request through Academic Advising.
How can I view my degree audit?
Answer: Degree audits are available through the Student Portal under Academic Records.
When will final grades be posted?
Answer: Final grades are typically available within five business days after the semester ends.
How do I request enrollment verification?
Answer: Enrollment verification can be requested online through the Registrar's Office.
How do I apply for graduation?
Answer: Students must submit a graduation application through the Student Portal.
Graduate Schools
Admissions and program information for prospective and current graduate students.
What graduate programs does Zoomly University offer?
Answer: Zoomly University offers master's degrees in Business Administration, Cybersecurity, Data Analytics, Education, and Public Health.
What is the application deadline for graduate programs?
Answer: Fall admission applications are due July 15, and Spring admission applications are due November 15.
Is the GRE required?
Answer: Most graduate programs do not require GRE scores, though some programs may recommend them.
How much is graduate tuition?
Answer: Graduate tuition is $750 per credit hour for the current academic year.
Are scholarships available for graduate students?
Answer: Yes. Merit-based scholarships and graduate assistantships are available.
Can graduate students attend part-time?
Answer: Yes. Most graduate programs offer flexible part-time enrollment options.
University Events Calendar
Upcoming events and important dates at Zoomly University.
What events are happening on June 25?
Answer: June 25 - Summer Student Leadership Conference, Student Union Ballroom, 9:00 AM to 4:00 PM.
What events are scheduled for July?
Answer: July 12 - Alumni Summer Picnic; July 26 - Graduate School Information Session.
What events are scheduled for August?
Answer: August 15 - New Student Orientation; August 22 - Fall Semester Welcome Festival.
What events are scheduled for September?
Answer: September 18 - Career Fair; September 27 - Homecoming Kickoff Celebration.
What events are scheduled for October?
Answer: October 11 - Alumni Networking Night; October 24 - Cybersecurity Awareness Symposium.
What major events are planned through the end of the year?
Answer: November 14 - Veterans Appreciation Ceremony; December 5 - Winter Commencement; December 12 - Holiday Concert; December 18 - Fall Semester Ends.
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